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<h3 style="font-size: 24px;">Informationen zur Rücksendung</h3>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Unser Kundenservice ist erstklassig und wir nehmen Rücksendungen innerhalb von 1 Tag ab Lieferdatum gerne entgegen, solange der zurückgesendete Artikel sich in seinem ursprünglichen und unbenutzten Zustand befindet, alle Etiketten noch intakt sind und sic</p>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>In case the product is not returned to us in a condition that is suitable for resale, we retain the right to reject a refund or reduce the refund amount by 25% of the initial selling price. It is essential to use appropriate packaging to ensure the safety of the package during transportation.</p>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Nach Erhalt der Rücksendung wird der volle Betrag mit Ausnahme der ursprünglichen Liefergebühr erstattet. Die ursprünglichen Liefergebühren sind nicht erstattungsfähig.</p>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>To return your order, please send it to My-Moroccan-artisans.com MANUFACTURERS N°7 Rue Machraa Belkssiri Atlas - Fès-Morocco.</p>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Die Kosten der Rücksendung trägt der Kunde.</p>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Für die Rücksendung übergroßer Produkte wie großer Körbe, Sitzkissen, Kakteen aus Halfah-Gras, Teppiche und Handira- oder marokkanische Hochzeitsdecken trägt der Käufer die Kosten für die Rücksendung.</p>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Processing returns may take approximately 14 days from the date we receive them. After conducting the required checks, we will initiate a refund to your original payment method. The timing of the funds appearing on your bank statement may vary depending on your card issuer.</p>
<h3 style="font-size: 24px;">Für unsere Kunden im Rest der Welt (ROW)</h3>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Kindly ensure that when you send back your items to us, your package explicitly declares that it is a product you do not wish to keep and that the necessary duty has already been settled. This will guarantee that your returned goods will not be retained by your country customs, which could potentially cause delays in the reimbursement process.</p>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Die Kosten für die Rücksendung trägt der Kunde.</p>
<h3 style="font-size: 24px;">Wichtiger Hinweis</h3>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Wir bedauern, mitteilen zu müssen, dass wir aus hygienischen Gründen keine Rücksendungen für gleiche Produkte (z. B. Ohrringe) bearbeiten können, es sei denn, es handelt sich um Mängel.</p>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Die Rückgabe von preisreduzierten B-Ware-Artikeln, darunter auch marokkanische Babouche-Hausschuhe, ist nicht zulässig.</p>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Die Kosten für die Rücksendung übergroßer Artikel wie großer Körbe, gepolsterter Sitzkissen, Teppiche und marokkanischer Hochzeitsdecken/Handira gehen zu Lasten des Käufers.</p>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Alle Fotos von <a href="https://my-moroccan-artisans.com/">Moroccan-Artisans.com</a> products are taken by our internal creative team. We make sure to closely match the images with the products, but please note that the colors may appear slightly different due to variations in computer screen resolutions. If you would like to clarify the exact shade or tone of a product before making a purchase, please feel free to contact us at +212 6 61 207127.</p>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>**Handelsplattformen</p>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Unfortunately, exchanges are not available at this time. If you desire a different color or size, kindly return the initial order for a complete reimbursement. Afterwards, you can proceed to place a new order online for the desired item. Due to the fact that our products are meticulously handcrafted in limited quantities, inventory levels are subject to daily fluctuations and high-demand items tend to sell out quickly. Requesting a refund and then making a new purchase is the most effective method to ensure the availability of the desired item in stock.</p>
<h3 style="font-size: 24px;">Defekte Artikel</h3>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Jeder Artikel von <a href="https://my-moroccan-artisans.com/">Moroccan-Artisans.com</a> is carefully crafted by skilled artisans from different parts of the world. As our products are handmade, there may be minor defects or imperfections, which we view as unique characteristics of the production process that enhance the beauty and distinctiveness of each item. However, there may be rare cases of manufacturing errors. If you have received a faulty item or if it is not what you ordered, we are happy to provide a full refund upon receiving and examining the returned goods. Please inform us in writing within 2 working days if you believe the item you received is defective.
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<h3 style="font-size: 24px;">Stornierungen von Bestellungen</h3>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>Wenn Sie Ihre Bestellung stornieren möchten, benachrichtigen Sie uns bitte so bald wie möglich. Wenn Ihre Bestellung noch nicht von unseren Handwerkern bearbeitet wurde, können wir sie nicht stornieren.</p>
<h3 style="font-size: 24px;">Verlust oder Beschädigung während des Transports</h3>
<p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;"> </span>We are not liable for any items that are lost or damaged during shipment. It is highly recommended that you obtain a proof of postage certificate (which is free at your local post
office) when returning any item.</p>
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<h1>Return & Refund Policy – Canziz.com</h1>
<p><strong>Effective Date:</strong> [Insert Date]</p>
<p>At Canziz.com, we are dedicated to providing our customers with authentic Moroccan craftsmanship and exceptional service. We understand that sometimes a purchase may not meet your expectations. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.</p>
<h2>1. Eligibility for Returns</h2>
<ul>
<li><strong>Timeframe:</strong> Returns must be initiated within 24 hours from the date of delivery.</li>
<li><strong>Condition:</strong> Items must be unused, unwashed, and in original condition.</li>
<li><strong>Packaging:</strong> Products should be returned in their original packaging, including all tags and accessories.</li>
<li><strong>Proof of Purchase:</strong> A valid receipt or proof of purchase is required.</li>
</ul>
<h2>2. Non-Returnable Items</h2>
<p>For hygiene and safety reasons, the following items are non-returnable:</p>
<ul>
<li>Personalized or custom-made products</li>
<li>Perishable items</li>
</ul>
<h2>3. Return Process</h2>
<p>To initiate a return:</p>
<ul>
<li><strong>Contact Us:</strong> Reach out to our customer service team at <a href="mailto:partnerships@canziz.com">partnerships@canziz.com</a> with your order number and reason for return.</li>
<li><strong>Return Authorization:</strong> Our team will provide you with a Return Authorization Number and instructions for returning the item.</li>
<li><strong>Shipping:</strong> Customers are responsible for the cost of return shipping unless the return is due to our error.</li>
<li><strong>Inspection:</strong> Upon receipt, we will inspect the item to ensure it meets the return criteria.</li>
</ul>
<h2>4. Refunds</h2>
<ul>
<li><strong>Processing Time:</strong> Refunds will be processed within 7–10 business days.</li>
<li><strong>Method:</strong> Refunds will be issued to the original payment method.</li>
<li><strong>Shipping Costs:</strong> Original shipping fees are non-refundable unless the return is due to our error.</li>
</ul>
<h2>5. Exchanges</h2>
<p>We currently do not offer direct exchanges. If you wish to receive a different item:</p>
<ul>
<li><strong>Return the Original Item:</strong> Follow the return process outlined above.</li>
<li><strong>Place a New Order:</strong> Once the return is processed, you may place a new order for the desired item.</li>
</ul>
<h2>6. Damaged or Defective Items</h2>
<ul>
<li><strong>Contact Us Immediately:</strong> Notify us within 24 hours of delivery with photos of the damage or defect.</li>
<li><strong>Resolution:</strong> We will offer a replacement, repair, or refund, depending on the situation.</li>
</ul>
<h2>7. International Returns</h2>
<ul>
<li><strong>Customs Duties:</strong> Customers are responsible for any customs duties or taxes incurred during the return process.</li>
<li><strong>Return Shipping:</strong> Return shipping costs are the responsibility of the customer unless the return is due to our error.</li>
</ul>
<h2>8. Contact Information</h2>
<p>For any questions or assistance regarding returns:</p>
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<p><strong>Email:</strong> <a href="mailto:partnerships@canziz.com">partnerships@canziz.com</a><br>
<strong>Website:</strong> <a href="https://canziz.com" target="_blank">https://canziz.com</a></p>
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