<div class="row" style="margin-bottom: 16px;"> <div class="col-sm-6"></div> <div class="col-sm-12 cms-page-content" style="text-align: justify;"> <h3 style="font-size: 24px;">Information on Delivery</h3> <h3 style="font-size: 20px;">Delivery Methods</h3> <h3 style="font-size: 20px;">We can ship Wold wide via cantainer, DHL, FEDEX, UPS....</h3> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>The delivery time may differ depending on the location.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>When shipping to countries within the European Union, USA, the buyer may be subject to extra fees such as import duties and custom charges. These fees are imposed at the point of entry and are the responsibility of the buyer.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>Kindly take note that our products are created using natural materials. As such, it is the responsibility of the buyer to verify any import restrictions that may apply in the destination country for delivery.</p> <h3 style="font-size: 20px;">ORDER PROCESSING TIME</h3> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>Our team follows a 4-day work schedule from Monday to Thursday and all orders are shipped during these days. Our goal is to send out all My-Moroccan-Artisans.com orders within 2 business days after making the order, though there may be some delay during peak times. You will receive an email notification when your order has been shipped, and the shipment confirmation email will include the necessary tracking information if this option was chosen. Our customer service team is available to assist with any questions you may have.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>Before making a purchase, it is advisable to confirm the delivery status with your local postal service or contact us at contact@my-moroccan-artisans.com if you have any concerns.</p> <p style="font-size: 18px;margin-bottom: 16px;"><b>Kindly be aware:</b> It may take up to 5 business days for filled pouffes to be sent out.</p> <p style="font-size: 18px;margin-bottom: 16px;">Take a look at our complete Terms & Conditions for more information.</p> <p style="font-size: 18px;margin-bottom: 16px;"></p> <p style="font-size: 18px;margin-bottom: 16px;"></p> <p style="font-size: 18px;margin-bottom: 16px;"></p> </div> <div class="col-sm-6"></div> </div>

<style> .delivery-policy { max-width: 1400px; margin: 0 auto; padding: 50px 25px; background: #ffffff; box-shadow: 0 6px 14px rgba(0,0,0,0.08); font-family: "Helvetica Neue", Arial, sans-serif; color: #333; line-height: 1.7; } .delivery-policy h1 { font-size: 34px; font-weight: 700; margin-bottom: 20px; color: #1a1a1a; text-align: center; } .delivery-policy h2 { font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 12px; color: #444; } .delivery-policy p { font-size: 16px; margin-bottom: 16px; } .delivery-policy ul { margin: 10px 0 20px 20px; padding-left: 20px; } .delivery-policy ul li { margin-bottom: 10px; font-size: 15px; } .delivery-policy strong { color: #000; } .delivery-policy .highlight { background: #f8f5ff; border-left: 4px solid #6c4fbf; padding: 15px 20px; margin: 25px 0; border-radius: 8px; } </style> <div class="delivery-policy"> <h1>Delivery Policy – CanZiz</h1> <p>At <strong>Canziz.com</strong>, we are dedicated to delivering authentic Moroccan craftsmanship safely, securely, and on time. We provide professional shipping and packaging services to ensure every item reaches our customers in perfect condition. This Delivery Policy outlines our procedures, timelines, responsibilities, and international considerations.</p> <h2>1. Delivery Methods & Packaging</h2> <p>We work with trusted carriers and provide high-quality packaging to protect your order during transit:</p> <ul> <li>DHL Express – Fast, secure, and trackable international delivery</li> <li>FedEx – Reliable global shipping with comprehensive tracking</li> <li>UPS – Professional shipping with guaranteed care</li> <li>Sea Freight / Container Shipping – Ideal for bulk or wholesale orders</li> </ul> <p>Our packaging is designed to safeguard fragile items, including zellij tiles, pottery, leather goods, and textiles. Bulk and wholesale orders receive reinforced packaging to prevent damage. Every shipment is professionally packed to ensure maximum protection and presentation.</p> <h2>2. Order Processing Time</h2> <ul> <li><strong>Standard Orders:</strong> Processed within 2 business days after quote confirmation and receipt of payment.</li> <li><strong>Custom or Personalized Orders:</strong> 3–7 business days depending on design complexity.</li> <li><strong>Peak Periods:</strong> Processing may take longer; we will communicate delays promptly.</li> </ul> <p>Orders are processed Monday through Thursday to maintain careful handling and quality control.</p> <h2>3. Delivery Timeframes</h2> <p>Delivery times depend on product type, customization, and destination:</p> <ul> <li><strong>Domestic (Morocco):</strong> Varies by region and product type.</li> <li><strong>International:</strong></li> <ul> <li>Europe: 5–10 business days</li> <li>USA & Canada: 7–14 business days</li> <li>Asia, Middle East & Others: 10–20 business days</li> <li>Sea Freight / Bulk Orders: 3–6 weeks</li> </ul> </ul> <p>While we aim to meet estimated delivery times, Canziz.com is not responsible for delays caused by customs, natural events, or circumstances beyond our control.</p> <h2>4. Shipping Costs</h2> <p>Shipping costs are calculated based on:</p> <ul> <li>Product size and dimensions</li> <li>Quantity of items</li> <li>Design complexity</li> <li>Destination and shipping method</li> </ul> <p>All costs are shared before order confirmation for transparency.</p> <h2>5. Import Duties, Taxes & Customs</h2> <ul> <li>Customers are responsible for customs duties, taxes, or import fees.</li> <li>Please check with your local customs office before placing an order.</li> <li>CanZiz is not liable for delays, fines, or fees due to non-compliance with local regulations.</li> </ul> <h2>6. Tracking Your Order</h2> <p>After dispatch, you will receive:</p> <ul> <li>A confirmation email</li> <li>Tracking information (if applicable)</li> <li>An estimated delivery date</li> </ul> <h2>7. Damaged or Lost Shipments</h2> <p>If your order arrives damaged or is lost in transit:</p> <ul> <li>Contact us immediately at <a href="mailto:partnerships@canziz.com">partnerships@canziz.com</a> with photos or documentation.</li> <li>We will offer a replacement, repair, or refund depending on the situation.</li> </ul> <h2>8. International Shipping Considerations</h2> <p>Some items may be restricted in certain countries due to material (e.g., natural leather, wood, ceramics). Customers must ensure compliance with local laws and import regulations.</p> <h2>9. Professional Shipping & Packaging</h2> <p>At CanZiz, we pride ourselves on professional shipping and packaging:</p> <ul> <li>Fragile and handcrafted items are carefully wrapped.</li> <li>Bulk and wholesale orders are reinforced for secure transport.</li> <li>Every shipment is handled with care, ensuring items arrive pristine and presentation-ready.</li> </ul> <h2>10. Contact Us</h2> <div class="highlight"> <p><strong>Email:</strong> <a href="mailto:partnerships@canziz.com">partnerships@canziz.com</a><br> <strong>Website:</strong> <a href="https://canziz.com" target="_blank">https://canziz.com</a></p> </div> <p>Our goal is to provide a seamless, secure, and professional delivery experience, reflecting the quality and excellence of CanZiz.</p> </div>