<div class="row" style="margin-bottom: 16px;"> <div class="col-sm-6"></div> <div class="col-sm-12 cms-page-content" style="text-align: justify;"> <h3 style="font-size: 24px;">Information on Returns</h3> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>Our customer service is of top quality and we are pleased to receive returns within 1 days from the date of delivery, as long as the returned item is in its original and unused state, with all tags still intact and in its original packaging.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>In case the product is not returned to us in a condition that is suitable for resale, we retain the right to reject a refund or reduce the refund amount by 25% of the initial selling price. It is essential to use appropriate packaging to ensure the safety of the package during transportation.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>Upon receipt of the return, a complete refund will be issued, with the exception of the initial delivery fee. The original delivery fees are not eligible for a refund.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>To return your order, please send it to My-Moroccan-artisans.com MANUFACTURERS N°7 Rue Machraa Belkssiri Atlas - Fès-Morocco.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>The customer is accountable for covering the expenses of returning the item.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>To return oversized products such as large baskets, pouffes, cacti made of halfah grass, rugs, and handira or Moroccan wedding blankets, the buyer is responsible for covering the return shipping costs.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>Processing returns may take approximately 14 days from the date we receive them. After conducting the required checks, we will initiate a refund to your original payment method. The timing of the funds appearing on your bank statement may vary depending on your card issuer.</p> <h3 style="font-size: 24px;">For our customers in the rest of the world (ROW)</h3> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>Kindly ensure that when you send back your items to us, your package explicitly declares that it is a product you do not wish to keep and that the necessary duty has already been settled. This will guarantee that your returned goods will not be retained by your country customs, which could potentially cause delays in the reimbursement process.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>The responsibility of covering the cost of return postage lies with the customer.</p> <h3 style="font-size: 24px;">Important Notice</h3> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>We regret to inform that we are unable to process returns for same products like earrings due to hygiene purposes, unless they are found to be defective.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>Returns are not permitted for discounted slight seconds products, which include Moroccan babouche slippers.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>The buyer is responsible for covering the cost of return postage for oversized items such as large baskets, stuffed pouffes, rugs, and Moroccan wedding blankets/handira.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>All the photographs of <a href="https://my-moroccan-artisans.com/">Moroccan-Artisans.com</a> products are taken by our internal creative team. We make sure to closely match the images with the products, but please note that the colors may appear slightly different due to variations in computer screen resolutions. If you would like to clarify the exact shade or tone of a product before making a purchase, please feel free to contact us at +212 6 61 207127.</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>**Trading Platforms</p> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>Unfortunately, exchanges are not available at this time. If you desire a different color or size, kindly return the initial order for a complete reimbursement. Afterwards, you can proceed to place a new order online for the desired item. Due to the fact that our products are meticulously handcrafted in limited quantities, inventory levels are subject to daily fluctuations and high-demand items tend to sell out quickly. Requesting a refund and then making a new purchase is the most effective method to ensure the availability of the desired item in stock.</p> <h3 style="font-size: 24px;">Defective Items</h3> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>Every item from <a href="https://my-moroccan-artisans.com/">Moroccan-Artisans.com</a> is carefully crafted by skilled artisans from different parts of the world. As our products are handmade, there may be minor defects or imperfections, which we view as unique characteristics of the production process that enhance the beauty and distinctiveness of each item. However, there may be rare cases of manufacturing errors. If you have received a faulty item or if it is not what you ordered, we are happy to provide a full refund upon receiving and examining the returned goods. Please inform us in writing within 2 working days if you believe the item you received is defective. </p> <h3 style="font-size: 24px;">Order Cancellations</h3> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>If you decide to cancel your order, please notify us at your earliest convenience. If your order has not yet been start to make our artisans, we can´t cancel the order.</p> <h3 style="font-size: 24px;">Loss or Damage during Shipment</h3> <p style="font-size: 18px;margin-bottom: 16px;"><span style="margin-left: 22px;">&nbsp;</span>We are not liable for any items that are lost or damaged during shipment. It is highly recommended that you obtain a proof of postage certificate (which is free at your local post office) when returning any item.</p> <p style="font-size: 18px;margin-bottom: 16px;"></p> <p style="font-size: 18px;margin-bottom: 16px;"></p> <p style="font-size: 18px;margin-bottom: 16px;"></p> </div> <div class="col-sm-6"></div> </div>

<style> .policy-wrapper { max-width:1400px; margin: 0 auto; padding: 50px 25px; background: #ffffff; box-shadow: 0 6px 14px rgba(0,0,0,0.08); font-family: "Helvetica Neue", Arial, sans-serif; color: #333; line-height: 1.7; } .policy-wrapper h1 { font-size: 34px; font-weight: 700; margin-bottom: 20px; color: #1a1a1a; text-align: center; } .policy-wrapper h2 { font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 12px; color: #444; } .policy-wrapper p { font-size: 16px; margin-bottom: 16px; } .policy-wrapper ul { margin: 10px 0 20px 20px; padding-left: 20px; } .policy-wrapper ul li { margin-bottom: 10px; font-size: 15px; } .policy-wrapper strong { color: #000; } .policy-wrapper .highlight { background: #f8f5ff; border-left: 4px solid #6c4fbf; padding: 15px 20px; margin: 25px 0; border-radius: 8px; } </style> <div class="policy-wrapper"> <h1>Return & Refund Policy – Canziz.com</h1> <p><strong>Effective Date:</strong> [Insert Date]</p> <p>At Canziz.com, we are dedicated to providing our customers with authentic Moroccan craftsmanship and exceptional service. We understand that sometimes a purchase may not meet your expectations. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.</p> <h2>1. Eligibility for Returns</h2> <ul> <li><strong>Timeframe:</strong> Returns must be initiated within 24 hours from the date of delivery.</li> <li><strong>Condition:</strong> Items must be unused, unwashed, and in original condition.</li> <li><strong>Packaging:</strong> Products should be returned in their original packaging, including all tags and accessories.</li> <li><strong>Proof of Purchase:</strong> A valid receipt or proof of purchase is required.</li> </ul> <h2>2. Non-Returnable Items</h2> <p>For hygiene and safety reasons, the following items are non-returnable:</p> <ul> <li>Personalized or custom-made products</li> <li>Perishable items</li> </ul> <h2>3. Return Process</h2> <p>To initiate a return:</p> <ul> <li><strong>Contact Us:</strong> Reach out to our customer service team at <a href="mailto:partnerships@canziz.com">partnerships@canziz.com</a> with your order number and reason for return.</li> <li><strong>Return Authorization:</strong> Our team will provide you with a Return Authorization Number and instructions for returning the item.</li> <li><strong>Shipping:</strong> Customers are responsible for the cost of return shipping unless the return is due to our error.</li> <li><strong>Inspection:</strong> Upon receipt, we will inspect the item to ensure it meets the return criteria.</li> </ul> <h2>4. Refunds</h2> <ul> <li><strong>Processing Time:</strong> Refunds will be processed within 7–10 business days.</li> <li><strong>Method:</strong> Refunds will be issued to the original payment method.</li> <li><strong>Shipping Costs:</strong> Original shipping fees are non-refundable unless the return is due to our error.</li> </ul> <h2>5. Exchanges</h2> <p>We currently do not offer direct exchanges. If you wish to receive a different item:</p> <ul> <li><strong>Return the Original Item:</strong> Follow the return process outlined above.</li> <li><strong>Place a New Order:</strong> Once the return is processed, you may place a new order for the desired item.</li> </ul> <h2>6. Damaged or Defective Items</h2> <ul> <li><strong>Contact Us Immediately:</strong> Notify us within 24 hours of delivery with photos of the damage or defect.</li> <li><strong>Resolution:</strong> We will offer a replacement, repair, or refund, depending on the situation.</li> </ul> <h2>7. International Returns</h2> <ul> <li><strong>Customs Duties:</strong> Customers are responsible for any customs duties or taxes incurred during the return process.</li> <li><strong>Return Shipping:</strong> Return shipping costs are the responsibility of the customer unless the return is due to our error.</li> </ul> <h2>8. Contact Information</h2> <p>For any questions or assistance regarding returns:</p> <div class="highlight"> <p><strong>Email:</strong> <a href="mailto:partnerships@canziz.com">partnerships@canziz.com</a><br> <strong>Website:</strong> <a href="https://canziz.com" target="_blank">https://canziz.com</a></p> </div> </div>