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Retours & Remboursements Canziz

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Légal & politiques

Politique de Retours & Remboursements

Dernière mise à jour · Juin 2026

Politique de Retours & Remboursements

Étant donné que les biens sont fabriqués selon vos spécifications et échantillonnés avant la production, les retours standard des consommateurs ne s'appliquent pas. Ce qui suit couvre les réclamations pour les commandes commerciales.

Approbation de l'échantillon

Vous approuvez un échantillon physique avant la production en série. C'est votre opportunité de confirmer la couleur, la taille et la finition.

Dommages en transit

Inspectez à l'arrivée et signalez les dommages en transit avec des photos dans les 7 jours. Les articles couverts sont refaits ou crédités.

Non-conformité

Si une expédition diffère matériellement de l'échantillon approuvé, nous travaillons avec l'atelier pour refaire, remplacer ou créditer les biens affectés.

Non couvert

La variation naturelle inhérente à l'artisanat fait main, et les changements d'avis après approbation de l'échantillon, ne sont pas des motifs de retour.

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