How can we help your trade order?
Quotes & pricing
How MOQ pricing works, volume tiers, and turning an indicative range into a firm quote.
Samples
Ordering samples, sampling lead times and approving before bulk production.
Shipping & freight
Sea, air and consolidated containers, documents, Incoterms and delivery times.
Track an order
Follow production, QC, dispatch and freight against your order reference.
Returns & claims
What's covered for handmade goods, damage claims and resolution.
For suppliers
Joining as a maker, onboarding, briefs and getting paid.
Popular questions
What's the minimum order? +
It varies by craft — zellige typically starts around 5 m², many fashion lines around a few hundred units. Each product page shows its MOQ, and samples are available below MOQ.
How long does production take? +
Most items run 3–6 weeks after sample approval, depending on craft and quantity. Your project manager confirms a firm date with the quote.
Can you ship to my country? +
We ship worldwide by air or sea from Casablanca and handle export documentation. Tell us the destination and we'll advise the best freight route.
Do you handle customs? +
We prepare export paperwork and can work with your customs broker or arrange door-to-door. Import duties at destination are the buyer's responsibility.
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