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Shipping & Freight Policy

Last updated · June 2026

Shipping & Freight Policy

We ship worldwide from Casablanca by sea or air, and consolidate multiple workshops into a single shipment where possible.

Methods

Sea freight — most cost-effective for volume and heavy goods such as tiles; typical transit 2–6 weeks by region.
Air freight — faster for samples and urgent or lighter goods.
Consolidated container — combine tiles, furniture and fashion under one packing list.

Packing

Goods are export-packed: fragile items foam-wrapped, crated and palletised to survive long-haul handling.

Documents & Incoterms

We prepare commercial invoice, packing list and certificate of origin, and quote on agreed Incoterms (e.g. FOB, CIF). Import duties and destination clearance are the buyer's responsibility unless agreed otherwise.

Tracking

Every order has a reference you can follow on the Track an order page.

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