FAQ

Ordering

What is the minimum order?

It depends on the craft: tile from 225 sq ft, furniture from 10 units, fashion from 50 units per style and colour. Mixed designs count toward the same price tier, so a varied order still reaches volume pricing.

Do you hold stock?

No. Everything is made to order in the workshop, which is why samples and written approval come first — and why nothing we ship is generic.

How fast do you quote?

Itemised quotes within 48 hours of a complete request: unit prices, MOQs, lead times and a shipping estimate.

Payment & terms

What are the payment terms?

30% deposit to start production, balance against the pre-shipment photo report. Bank transfer as standard; letters of credit on larger orders.

Are there platform or marketplace fees?

None. You pay for craft and freight. Our margin is transparent on the trade side and is not taken from the artisan.

Can I get annual pricing?

Yes, from your second container — SKU prices held 12 months so you can publish a catalogue against them. See the trade program.

Quality & samples

How do I know the quality before ordering?

Order a $49 sample box (credited on your first order), then approve a physical production sample before the run begins. Photo QC follows at every production stage.

What if goods arrive damaged or defective?

Everything is photographed at crating. Transit damage is claimed on the insured freight; genuine workshop defects are remade or credited at our cost within 14 days of delivery.

What tolerance should I expect?

Handwork carries variation — typically ±3% on dimensions, more on Tamegroute pottery. Exact tolerances per material are stated in the material library and on every order confirmation.

Shipping

Which incoterms do you offer?

FOB Casablanca, CIF or DAP. Most first orders take CIF.

How long does shipping take?

Europe roughly 3 days by sea from Casablanca, US East Coast around 12, the Gulf around 10 — plus consolidation and clearance.

Is there duty into the EU?

No. Moroccan-origin goods enter the EU duty-free under EUR.1 certification, which we issue with every EU shipment.

Question not here?

The trade desk answers in English, French, Arabic and Darija.

Ask the trade desk →

For professionals

Whatever you build, buy or specify — Morocco works for you

Six professions, one partner: workshop-direct pricing, samples before production and your own project manager on the ground in Morocco — negotiating, inspecting and reporting so you never manage a workshop from abroad.

48 hitemised quote
10 dayssample box on your desk
0%duty into the EU under EUR.1
1project manager in Fes
34containers shipped

01 Interior designers Client approval in your hands

Spec-grade material library, Pantone & RAL matching — a physical sample box on your desk, not a render on a screen.

Up to 12 swatches picked to your scheme
Line-by-line spec sheet, sizes in inches
Photo approval before anything ships

SAMPLES IN 10 DAYSDesigners desk → 02 Architects Drawings in, shop drawings out

Zellige layouts to your dimensions, CAD support and written tolerances — the whole schedule priced as one brief.

Shop drawings returned in 5 working days
Tolerances stated in inches, in writing
Mock-up panel signed off before production

40+ GLAZE CODESArchitects desk → 03 Construction companies Materials that land on schedule

Site-phased deliveries, export crating, fumigation and papers handled — the site never waits on Morocco.

Crates labelled and manifested by zone
10% overage held from the same firing batch
Fumigation, EUR.1 and packing list included

EU IN 3-DAY SAILINGContractors desk → 04 Traders & importers Margin built at the source

Mixed containers across workshops, annual pricing locked per SKU — and 0% duty into the EU under EUR.1.

One container, many workshops, one invoice
Annual price lock per SKU from year two
Loading photos before the doors close

34 CONTAINERS SHIPPEDImporters desk → 05 Hotels & riads A whole property, one brief

Fit-outs specified room by room across every craft — one quote, one container, one contact to delivery.

Room-by-room schedule, priced per key
Contract-grade specs and repeat runs held
Phased to your opening date

57 PROJECTS DELIVEREDHospitality desk → 06 Retailers & e-commerce Your brand, our workshops

Private-label leather, baskets and décor from 50 units — labels and cartons applied at the bench, retail-ready.

Your label stitched or stamped at the bench
Barcoded cartons, retail-ready packing
Colourways matched to your seasonal palette

MOQ FROM 50 UNITSPrivate label desk →

Also behind these doors: landscape designers · restaurant groups · developers · event & set designers · museums & cultural institutions

Open a trade request → Talk to your project manager

Everything buyers ask, answered

Question not here?

Whatever you build, buy or specify — Morocco works for you

Question not here?