Home — Track order
Order status
Where your order is right now
Enter your order number to see the production stage, the latest QC photos and the shipping milestone — the same view your project manager works from.
Or just message your project manager on WhatsApp — same answer, human attached.
The stages
What each status means
Confirmed
Deposit received, materials reserved, production slot booked.
Day 0
In production
At the bench. Your PM inspects and photographs at each stage.
Weeks 1–8
QC & crating
Final photo report sent for approval; balance due; export crating.
Pre-ship
Shipped
Sailed from Casablanca with tracking; documents emailed same day.
Transit
Start a project
Ready to price your project?
Send drawings or a rough list and the trade desk comes back itemised within 48 hours.
For professionals
Whatever you build, buy or specify
Six professions, one partner: workshop-direct pricing, samples before production, and a project manager on the ground in Morocco.
Interior designers
Up to 12 swatches, Pantone and RAL matching, a line-by-line spec sheet your client can sign.
Open the desk 40+ glaze codesArchitects
Setting-out drawings from your elevations in five working days, with tolerances in writing.
Open the desk EU in a 3-day sailingConstruction companies
Crates labelled by zone, overage held from the same firing batch, papers issued with the load.
Open the desk 34 containers shippedTraders & importers
Mixed containers across a dozen workshops, one invoice, annual price lock per SKU from year two.
Open the desk 57 projects deliveredHotels & riads
A room-by-room schedule priced per key, phased to your opening date, mock-up room first.
Open the desk MOQ from 50 unitsRetailers & e-commerce
Private label applied at the bench, barcoded retail-ready cartons, colourways to your season.
Open the deskAlso behind these doors: landscape designers, restaurant groups, developers, event and set designers, museums and cultural institutions.