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Política de Devoluciones y Reembolsos

Última actualización · Junio 2026

Política de Devoluciones y Reembolsos

Debido a que los productos se fabrican según sus especificaciones y se muestrean antes de la producción, no se aplican las devoluciones estándar de consumidores. Lo siguiente cubre las reclamaciones para pedidos comerciales.

Aprobación de muestras

Usted aprueba una muestra física antes de la producción en masa. Esta es su oportunidad para confirmar color, tamaño y acabado.

Daños en tránsito

Inspeccione a la llegada y reporte daños en tránsito con fotos dentro de los 7 días. Los artículos cubiertos se rehacen o se acreditan.

No conformidad

Si un envío difiere materialmente de la muestra aprobada, trabajamos con el taller para rehacer, reemplazar o acreditar los bienes afectados.

No cubierto

La variación natural inherente a la artesanía hecha a mano y los cambios de opinión después de la aprobación de la muestra no son motivos para la devolución.

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